Comparative analysis of verbal and non-verbal methods to obtain managerial information

Resumo

Obtaining information on an employee’s emotional state may present a significant task for the manager in planning everyday organizational processes, because the emotional component affects business relations and, to a certain extent, the quality of the work done. The article focuses on determining the possibilities of applying the analysis of non-verbal information (compared to verbal methods), and on considering the advantages and disadvantages of each of them.